Terms of Use

Agreement to Terms

By accessing Silken Roam services, you agree to these terms. This is a legal contract between you and Silken Roam. You must be 18 or have parental consent. These terms are governed by Australian law.

Service Description

We provide AI-powered educational software and tools. Services are subject to maintenance and updates. We may modify services with notice. Some features may be experimental.

User Accounts

Accurate information is required for account creation. You're responsible for password security. We may suspend accounts for violations. Data retention and deletion procedures apply upon termination.

Acceptable Use Policy

Permitted uses include educational purposes by authorized users. Prohibited uses include illegal activity, harassment, hacking, spam, and reverse engineering. No offensive or harmful content is allowed. Violations result in account suspension or termination.

Intellectual Property

All content and software is owned by Silken Roam. You retain rights to your content but grant us a limited license to use our services. No copying, modifying, or redistributing is permitted. Silken Roam trademarks are protected.

Payment Terms

Pricing is as displayed on our pricing page. Billing cycles are monthly or annual. We accept credit card, bank transfer, and purchase orders. We offer a 30-day money-back guarantee. Service suspension applies for non-payment. Price changes require 30-day notice.

Free Trials

30-day free trial for new users with full feature access. Automatic billing occurs after trial unless cancelled. Cancel anytime during trial period.

Privacy and Data Protection

See our Privacy Policy for details. We provide special protections for educational records and comply with GDPR, FERPA, and COPPA.

Service Level and Uptime

We target 99.9% availability on a best efforts basis. Scheduled maintenance notifications are provided.

Warranties and Disclaimers

Services are provided as-is with no guarantees of specific outcomes. Use is at your own risk. We're not responsible for third-party services.

Limitation of Liability

Liability is limited to amount paid in past 12 months. No liability for indirect damages. Some jurisdictions may not allow limitations. You indemnify us against certain claims.

Termination

Cancel subscription anytime. We may terminate for violations. Access ends upon termination with data retention period. Some provisions survive termination.

Dispute Resolution

Governed by New South Wales, Australia law. Disputes subject to arbitration. No class actions. Contact us first for informal resolution.

Changes to Terms

We may update these terms with email notice of material changes. Continued use constitutes acceptance. Changes are effective upon posting.

Contact Information

Legal: [email protected]
Address: Level 12, 45 Clarence Street, Sydney NSW 2000, Australia