Privacy Policy

Introduction

Silken Roam is committed to protecting your privacy and personal information. This policy applies to all users of our services. For privacy questions, contact [email protected]

Information We Collect

We collect personal information (contact details, account information), usage data (how you interact with our services), educational data (student performance information), and technical information (device and browser data) through direct submission, automated collection, and third-party sources.

How We Use Your Information

We use your information for service delivery, product improvement, communication, and legal compliance. Our lawful basis includes contractual necessity, consent, and legitimate interest. We retain data as long as your account is active or as legally required.

Data Sharing and Disclosure

We share data with service providers (cloud hosting, analytics, payment processors) and when legally required. We never sell your personal data.

Data Security

We protect your data with encryption, access controls, regular audits, and security monitoring. We maintain ISO 27001 and SOC 2 certifications with documented incident response procedures.

Your Rights

You have the right to access, correct, delete, port, and object to processing of your data. Contact [email protected] to exercise these rights. We respond within 30 days.

Children's Privacy

We provide special protections for student data under 18. Parental consent is required for minors. We comply with COPPA and FERPA regulations.

International Data Transfers

Data is stored in Australia and EU-compliant regions with standard contractual clauses as safeguards.

Cookies and Tracking

We use cookies for functionality and analytics. See our Cookies Policy for details and control options.

Changes to This Policy

We may update this policy periodically. Changes are effective upon posting with email and website notification.

Contact Us

Data Protection Officer: [email protected]
Address: Level 12, 45 Clarence Street, Sydney NSW 2000, Australia